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DBA & APPLICATION SUPPORT TEAM LEADER
at First Resort Global Recruitment in Amman, Jordan
+ NEW VACANCY +
DBA & APPLICATION SUPPORT TEAM LEADER
Leading IT company - Jordan
Open to Filipino applicants
Our client is a leading IT Services provider for companies across the MENA region. They are part of a very well respected European Holding Company with over 30 years experience providing IT solutions and systems integration to clients across the region.
Our client has strong development and growth plans for 2010 and is now looking for experienced Leaders to join their team in Amman, Jordan.
• Technical Delivery Manager
• DBA & Application Support Team Leader
• ERP Department Manager
• ERP Team Leader
DBA & APPLICATION SUPPORT TEAM LEADER
ROLE OVERVIEW
Guide the Team managing the day to day planning. Develop the team skills, offering creative solutions.
Department: Technical Support Services – Oracle Technical Support
Reporting: Technical Support Services Chief Officer
KEY RESPONSIBILITIES:
•Manage the day–to-day planning, operation and problem-solving of a team of agents to meet with the required service level components, standards and sales targets
•Monitoring, coaching and feedback, Motivation, leadership for the team and developing future leaders
•Responsible for training and development of the staff
•Recommendations for product and process development based on customer feedback and analysis of the same
•Conducting performance appraisal for the team
•Provides ongoing observation and behavioural feedback to employees regarding their performance
•Manages all technical and scheduling project aspects and coordinate with the other team members towards an effective and efficient execution of the project
•Compiling reports on team’s performance and customer feedback
•Work very closely with team members to solve customer problems. Also needs to understand agent's problems and weaknesses and address these
•Offers solutions and suggestions for process and product improvement to management
•Required making decisions on any matters relating to improving revenue generation & customer satisfaction
•Responsible for making suggestions on training requirement for team members and adjusting targets to suit the needs of the business
•Gather the Team for regular times of reflection, planning and implementation
•Assign roles and responsibilities to Team members
•Ensure the timely and effective completion of tasks and activities
•Ensure the team understands and adheres to the expectations and responsibilities given
•Ensure that the team have been filled out the time sheets and deliver it to the PMO on the required date
•Assist in training new employees
•Facilitates weekly Section meeting to communicate information to staff and to solicit input
•Maintains and encourages good communication within the section, and between the section and other individuals, sections, and departments
ESSENTIAL JOB REQUIREMENTS:
•University Degree in computer science, computer engineering or Information System, or related field
•5 Years in the same field
•At least 2 years experience in a Managerial position
•Excellent English written and verbal communication skills
•Managing team members and customers expectations
KEY SKILLS:
•Leadership
•English Language.
•Action oriented and detailed oriented
•Decision –making
•Judgment
•Managerial Responsibilities.
•Public Speaking
•Project Management
•Business Planning
•Problem Solving
•Creativity
•Communications
•Reporting
BENEFITS:
•Competitive Salary package - will depend on experience levels & interview performance
•Benefits include transport allowance, medical insurance, housing according to policy and flight tickets
To apply in confidence please email your CV
FIRST RESORT GLOBAL RECRUITMENT
Leaders in Worldwide Executive Recruitment
...
DBA & APPLICATION SUPPORT TEAM LEADER
Leading IT company - Jordan
Open to Filipino applicants
Our client is a leading IT Services provider for companies across the MENA region. They are part of a very well respected European Holding Company with over 30 years experience providing IT solutions and systems integration to clients across the region.
Our client has strong development and growth plans for 2010 and is now looking for experienced Leaders to join their team in Amman, Jordan.
• Technical Delivery Manager
• DBA & Application Support Team Leader
• ERP Department Manager
• ERP Team Leader
DBA & APPLICATION SUPPORT TEAM LEADER
ROLE OVERVIEW
Guide the Team managing the day to day planning. Develop the team skills, offering creative solutions.
Department: Technical Support Services – Oracle Technical Support
Reporting: Technical Support Services Chief Officer
KEY RESPONSIBILITIES:
•Manage the day–to-day planning, operation and problem-solving of a team of agents to meet with the required service level components, standards and sales targets
•Monitoring, coaching and feedback, Motivation, leadership for the team and developing future leaders
•Responsible for training and development of the staff
•Recommendations for product and process development based on customer feedback and analysis of the same
•Conducting performance appraisal for the team
•Provides ongoing observation and behavioural feedback to employees regarding their performance
•Manages all technical and scheduling project aspects and coordinate with the other team members towards an effective and efficient execution of the project
•Compiling reports on team’s performance and customer feedback
•Work very closely with team members to solve customer problems. Also needs to understand agent's problems and weaknesses and address these
•Offers solutions and suggestions for process and product improvement to management
•Required making decisions on any matters relating to improving revenue generation & customer satisfaction
•Responsible for making suggestions on training requirement for team members and adjusting targets to suit the needs of the business
•Gather the Team for regular times of reflection, planning and implementation
•Assign roles and responsibilities to Team members
•Ensure the timely and effective completion of tasks and activities
•Ensure the team understands and adheres to the expectations and responsibilities given
•Ensure that the team have been filled out the time sheets and deliver it to the PMO on the required date
•Assist in training new employees
•Facilitates weekly Section meeting to communicate information to staff and to solicit input
•Maintains and encourages good communication within the section, and between the section and other individuals, sections, and departments
ESSENTIAL JOB REQUIREMENTS:
•University Degree in computer science, computer engineering or Information System, or related field
•5 Years in the same field
•At least 2 years experience in a Managerial position
•Excellent English written and verbal communication skills
•Managing team members and customers expectations
KEY SKILLS:
•Leadership
•English Language.
•Action oriented and detailed oriented
•Decision –making
•Judgment
•Managerial Responsibilities.
•Public Speaking
•Project Management
•Business Planning
•Problem Solving
•Creativity
•Communications
•Reporting
BENEFITS:
•Competitive Salary package - will depend on experience levels & interview performance
•Benefits include transport allowance, medical insurance, housing according to policy and flight tickets
To apply in confidence please email your CV
FIRST RESORT GLOBAL RECRUITMENT
Leaders in Worldwide Executive Recruitment
...
Published at 29-06-2010
Viewed: 34 times
Viewed: 34 times
